> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ezeenterprise.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What are the grounds for a refund?

Refunds are issued for unavailable devices or orders that have been canceled before shipment. They also apply if received devices are faulty, incorrect, or damaged upon arrival and have been returned or lost in transit, as confirmed by the carrier.

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